Leighwood Collection FAQs
All semi-custom designs from Leighwood Design Studio include: wording modifications, all color adjustments (paper, ink, envelopes), high-quality digital printing, full-address printing, and partial assembly. Select designs include modifications to script options. Collections that include response card envelopes will include return postage. You will work with a Designer to customize your suite and make it feel like you, while staying true to the essence of the base design.
This is a great opportunity to order a Sample Pack! Our sample packs include 2–3 full invitation suites along with paper swatches and ink color swatches. If you’re interested in receiving a swatch of a specific envelope or paper color, indicate it in your order notes and we will do our best to provide one with your sample pack. The purchase of your Sample Pack will be credited toward your order when you place it online or through email.
After your order is placed, we will reach out to see when you want to get started on your suite, based on your wedding date and our suggested timelines. We require orders to be placed at least 4 weeks before the date you would like to mail your invitations (generally 10–12 weeks prior to your wedding date). If you place your order months prior to your wedding, we will put you on our calendar so that the delivery of your suites will happen at least one week prior to your suggested mailing date. If you order close to that 4 week mark, you will receive a proof within 48 hours of your order placement.
Review your total guest list and determine how many of those guests live in the same household. Add an additional 10% on top of that to get your total order amount. This additional amount allows for any guests that move, USPS mishaps, or extra guests you invite after your initial guest list is considered. Traditionally, adult children living with their parents should receive their own invitation.
We’d be happy to have a conversation about it! We keep personalization pretty flexible so long as the essence of the suite remains the same. If there is something you’re dying to have (addition of a monogram, changing the base font, etc.) there will be a customization fee of $100 assessed to cover the additional design time. We also offer fully custom designed invitation suites.
Orders are ready to pick up or ship within 4 weeks. Because of the personalized nature of our design process and our small business practices, we do not guarantee anything shorter than a 4 week turnaround without a rush fee. Unlike some print-on-demand companies, we do not print in-house. We also ensure that quality checks are happening at every point of the process. If you need your order in less than 4 weeks, please contact us at firstname.lastname@example.org to inquire about a rush.
Because of the personalized and customized nature of the product, refunds on printed materials are not accepted. If there are issues with your order, please contact us at email@example.com to bring it to our attention. If you placed an order, but no longer need it fulfilled, refunds are handled in these ways:
• If no proof has been presented: 100% refund
• If a proof has been presented: 75% refund
• If a Print Agreement has been signed, but production has not begun: 50% refund
Once production begins, no refunds will be accepted.
Yes! We love carrying your design through your entire wedding day. Shop our semi-custom day-of designs in the shop to see what’s available to coordinate with your Collection. Looking for something that’s not currently available in your design? Indicate in a note on your order, or email us at firstname.lastname@example.org so that we can chat more about it.